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Yokuutsu · Posted 10-19-2011, 01:21 AM

Well, the heating at my house went out about a week or two ago so I'm sitting in front of my computer freezing my ass off.

So we call the repairmen...and then we have to wait for a part to come in, but guess what? Either that isn't the problem....or it's not the only one.

The heat conductor (I think) has gone out. They said they'd call the place and see if it's still under warranty and all that. Said they would call us back which they never did.

They finally answered the phone. It is covered by warranty, but will still cost us 600 dollars. Then they tell us the company is doing inventory so it won't ship until at least November 1st. Who knows when it'll get here. Then they mention one thing that they'd should've told us a long time ago. Don't turn on the heating. It will let gas into your house so you can suffocate and die. Thanks for telling me that now. Good thing no one decided to just turn it on and see if it would magically work.

Our heating and air conditioning unit is a piece of shit.

Discuss
Sucky Customer Service
How I'm going to freeze to death before the part is installed
How there will probably be something else wrong with our heater too
Other things that are relevant.

littl3chocobo · Posted 10-19-2011, 01:36 AM

are you a renter? if so check your contract, you should not have to pay for it, and if it is under warranty check and see why you were not covered for the part

Yokuutsu · Posted 10-19-2011, 01:39 AM

My mother owns the house. The air went out during the summer. The heat goes out come cold.

And we are covered for the part. Otherwise, if it wasn't, it would be over 1000 dollars.

littl3chocobo · Posted 10-19-2011, 01:44 AM

does this 600 cover the repair as well or just the part?

Yokuutsu · Posted 10-19-2011, 01:47 AM

I assume to covers both.

I also forgot to mention that they don't do payment plans. So no matter when the part ships, if we don't have the 600, we freeze.

littl3chocobo · Posted 10-19-2011, 01:52 AM

hm...that is a tough one, a used part would cost just as much as what you are already paying and unless they violated the contract in some way you guys are tied

Yokuutsu · Posted 10-19-2011, 09:32 AM

We can't go used without violating the warrant on the thing probably so we have to go new, but that part should have a warranty on it as well.

Yokuutsu Mother Ship		Central Heating	#1
	Well, the heating at my house went out about a week or two ago so I'm sitting in front of my computer freezing my ass off. So we call the repairmen...and then we have to wait for a part to come in, but guess what? Either that isn't the problem....or it's not the only one. The heat conductor (I think) has gone out. They said they'd call the place and see if it's still under warranty and all that. Said they would call us back which they never did. They finally answered the phone. It is covered by warranty, but will still cost us 600 dollars. Then they tell us the company is doing inventory so it won't ship until at least November 1st. Who knows when it'll get here. Then they mention one thing that they'd should've told us a long time ago. Don't turn on the heating. It will let gas into your house so you can suffocate and die. Thanks for telling me that now. Good thing no one decided to just turn it on and see if it would magically work. Our heating and air conditioning unit is a piece of shit. Discuss Sucky Customer Service How I'm going to freeze to death before the part is installed How there will probably be something else wrong with our heater too Other things that are relevant.
		Posted 10-19-2011, 01:21 AM

		#2	littl3chocobo isn't that funny
are you a renter? if so check your contract, you should not have to pay for it, and if it is under warranty check and see why you were not covered for the part come chat with me! http://trisphee.com/forums/showthread.php?t=5267
	Posted 10-19-2011, 01:36 AM

		#4	littl3chocobo isn't that funny
does this 600 cover the repair as well or just the part? come chat with me! http://trisphee.com/forums/showthread.php?t=5267
	Posted 10-19-2011, 01:44 AM

		#6	littl3chocobo isn't that funny
hm...that is a tough one, a used part would cost just as much as what you are already paying and unless they violated the contract in some way you guys are tied come chat with me! http://trisphee.com/forums/showthread.php?t=5267
	Posted 10-19-2011, 01:52 AM

Yokuutsu Mother Ship			#3
	My mother owns the house. The air went out during the summer. The heat goes out come cold. And we are covered for the part. Otherwise, if it wasn't, it would be over 1000 dollars.
		Posted 10-19-2011, 01:39 AM

Yokuutsu Mother Ship			#5
	I assume to covers both. I also forgot to mention that they don't do payment plans. So no matter when the part ships, if we don't have the 600, we freeze.
		Posted 10-19-2011, 01:47 AM

Yokuutsu Mother Ship			#7
	We can't go used without violating the warrant on the thing probably so we have to go new, but that part should have a warranty on it as well.
		Posted 10-19-2011, 09:32 AM

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