[BlueInTheShell]

So here I am just minding my business on the clinic floor today, when I got my first client of the day. Nice lady. Looking for a lip and chin wax, as well as her nose. Also she decided on a paraffin treatment for her hands, because I kinda recommended it for relaxation as she seemed stressed (And I was aiming to upsell tofay a tiny bit.) The hand treatment went spectacularly. She loved the sugar scrub for her hands, and she melted when the paraffin treatment had begun. It was once we got to her face for waxing that things got lit lmao.

She had legit no eyebrows, but still insisted on me waxing, despite protests from me. I eventually had to talk to my instructor and bring her in to try and help convince her that it was unneeded, but to no avail. With little choice left, we made her sign a waiver, and I got to work waxing, well, skin. Not that its a huge deal. Hard wax, which is used for the face doesn't do any damage to the layers of skin, save for some redness if you pull the wrong way. All in all, got her face waxed and such. Her nose looked pristine and her lips and chin were smoother than a slab of polished marble.

Once we got her to the counter to pay she threw a hissyfit saying I waxed her eyebrows off.


People are really bizarre sometimes.

[Tohopekaliga]

Hah. Some people. Sounds like the lady was hoping to get free stuff out of you. (A downsell to counter upsells? Who knows??)

[Coda]

Solution: Before and after pictures! You can say it's to show off the quality of your work, but it also gives you a hard counter to this kind of thing.

[Tiva]

The before and after work wonders, my hairdresser uses them for picky clients or major transformations.

[BlueInTheShell]

Originally Posted by Tohopekaliga

Hah. Some people. Sounds like the lady was hoping to get free stuff out of you. (A downsell to counter upsells? Who knows??)

Yeah definitely looking for some freebies. We get a lot of people like that at our school sometimes.

I didn't do before and after pictures, but I'm gonna start. The main thing was to bring instructors in there so they knew she was eyebrow-less. And the waiver she signed kinda makes sure we didn't get in trouble either.

[sylvanSpider]

The waver was a good idea, but I'm with Coda on this one. Before and after pics are a great way to avoid that. If I get an esthetician that is recommending something, by the gods, I'm gonna go with it. You folks after all are trained for that. You know when proceeding with something is a good or bad idea.

You also got witnesses, so that's a good thing. Did she just not listen to you when you said doing her eyebrows was a terrible idea? Like stop her ears saying "NA NA NAAAA I CAN'T HEAR YOU" or what?

[Worm]

Dude, are you serious?
People are freaking stupid...
I would've liked to see the before and after pictures for this one. She probably still looked better than before.

[sylvanSpider]

After Sun got done with her? Definitely. I know I sure felt better when I went in for a session. Body wraps just turn you into this lovely warm burrito of happiness. xD