[Quiet Man Cometh]

The customer is never right! I hate that phrase with a passion I didn't realize until I stopped retail. Like I want to punch people in the face when I hear it. Probably because it tends to come with a &#%* grin that I want to smack into a policy manual a few times. It's really just code for "@%*$ole wants a power trip."

Pardon my rant.

Also, I notice that I've yet to actually read any of the books that started the year on my shelf. Still.