[Den]

I remember one time, when I worked in a call center that had Toys R Us as a client (I no longer work for them, and TRU pulled the plug on that company handling their customer service calls)... This woman from England called to ask about bicycles, and I was explaining things using small words, because she just wasn't getting it, and my supervisor came over to listen, and then the woman asked for my supervisor, so I handed the headset to her, and the woman proceeded to try and pull the same crap and even went as far as to say "She never told me that!" when my supervisor explained the same exact thing I had said, and my supervisor said, flat out, "Yes she did, because I was standing behind her and listening to her explain it to you." That supervisor was awesome.