[CupcakeDolly]

Originally Posted by Salone

What about you guys? What do customers do that piss you off? You ever get to one-up them or get some secret satisfaction out of seeing them not get their way?

Watching someone hit the doors would be very satisfying to see. I know it's a trivial thing, but I hate getting jostled by people leaving through the wrong door as I'm going in the correct one.

At my work, I get furious with people who demand that I clean their room. Keep in mind that I would have cleaned their room anyway, as it's part of my job, but lately we've been shortstaffed and there's normally only one housekeeper on duty every day, assigned 20+ rooms. We've been more strict about which rooms merit cleaning at the time - we don't clean if there are personal items on the beds, all over the floor, pets in the rooms, etc.

A couple of people in particular will go to the manager, or even sometimes get right in my face, and tell us all about how they're paying good money for their motel room, and they want their (often disgusting) rooms cleaned.

What most people don't take into account is that stayover service for long term guests is complimentary, and their good money only applies to renting the room itself, NOT any of the services or amenities. That's generally why people will tip their housekeepers if they do anything more than bring fresh towels.

Overall, I prefer it if someone actually gets in my face and complains, because then I can report to my manager that I was being intimidated. After that, I usually don't have to deal with that particular guest anymore, if they're even allowed to stay at the motel afterward.

(That turned into quite a rant. Sorry about that! ;; )