[SolarCat]

For the carpets, I recommend Folex if you can find it.
It's in a plain white bottle with purple letters, and can get red wine out of white carpet like it was never there. It works better on older stains than newer ones, too, which is unique. I paid less than $8 for the little squirt bottle, and it served me well for six years (and I still have a little left, but now I have all hardwood).

As for the rest of it, I'm so sorry for what you're going through. I hope they send someone else to have a look next time instead of Missy-Know-It-All.