[Suzerain of Sheol]

Faust
Falla
Pandora
Feysha
Mirothea
Dacorum
Fenrir
Zephyr
Lunae
Niya

Only about half of whom have anything resembling a major role in this event story. I don't know about you, but my favorite stories tend to have on the order of 100 to 1000 characters; I don't think 10 is particularly much to ask a reader to keep track of. I find it unlikely that's the focal issue at all, more so the interwoven backstory of the last 6 or 7 events that this story is building off of. This is, literally, the middle of the story, it's rather to be expected that someone looking at it out of context won't be able to grasp the situations very easily.

I insist, though, that the number of characters is not the prime contributing factor towards inaccessibility. We only have something on the order of 50 NPC accounts on the site, period, and maybe half of those have a role in this plot. That... is not that large of cast. And I'll contend as well that the plot is no more complex than the most average specimens of this genre; pick up any science-fiction or fantasy novel and you'll, on average, encounter a similarly-structured ratio of cast-to-events (though the popular, "epic" doorstopper series tend to weigh that average toward stories far more complex than Trisphee's.)

I wonder if, perhaps, the expectation coming into the site's story is part of the issue. I honestly have no idea what you guys expect it to be structured like, but its (as implied) conceived as a novel (by closest comparison). That might be part of the barrier, I suppose.