[Lioshika]

Recently my customer team leader (CTL), Autumn has been getting on our backs about really pushing our items of the months (IOM). A lot of us have talked about it and we feel this is ridiculous. The pens are usually about $2, which isn't a horrible amount but we are being verbally reprimanded each weekly quota report is done.

When I was hired, my manager, Bob, said to treat the customers as you wish to be treated. Generally I don't like a lot of questions. Asking for a rewards card, fine. But when I say no, I mean no and end of conversation.

On Wednesday, Autumn was really attacking me about the IOMs. She said "You dare let an office supply associate beat you? He has 13 IOMs sold!" (We have been highly short staffed, 3 cashiers for 7 days a week, 13 hours for 5 days, 12 for one, 8 for another). I told her that I really didn't care about it because it wasn't in my job description. She told me that it was in my job description. I reminded her I didn't sign a paper that said it. She then proceeded to tell me that I have to upsell the pens, that if I don't ask everyone I obviously can't sell them. I told her it doesn't matter how you ask, because I copied exactly how my other coworker does it and still don't make the sales. I also know for a fact that coworkers don't tell the truth on those papers. Some have admitted to me that they have been lying on them.

Should I be telling my manager, Bob, about this? Not to mention the fact that I am suddenly working all closing shifts, that Alicia and Paul are so self-entitled that they can literally just walk away and or close down their register when I have a line of people and not help out because they are buddy-buddy with Autumn? Suggestions? Comments? Help?